Refund Policy
Effective Date: September 8, 2025
Last Updated: September 8, 2025
1. Refund Eligibility
Refunds may be issued under the following circumstances:
Eligible Situations:
- Service not delivered within stated timeframe (excluding force majeure)
- Technical errors preventing service completion
- Significant drop in delivered services (>50% within 30 days)
- Duplicate charges or billing errors
- Service cancellation within 2 hours of order placement (if not yet started)
Non-Eligible Situations:
- Change of mind or buyer's remorse
- Account suspension or termination by social media platforms
- Normal fluctuations in followers/engagement (up to 15%)
- Services delivered as specified
- Custom services or consultation work already completed
2. Refund Process
How to Request:
- Contact support within 30 days of service delivery
- Provide order number and detailed explanation
- Allow 5-7 business days for investigation
- Refunds processed within 10-15 business days if approved
Required Information:
- Original order confirmation
- Social media account details
- Screenshot evidence (if applicable)
- Clear description of the issue
3. Refund Types
Full Refund (100%):
- Service not delivered within 7 days of promised completion
- Technical error on our part preventing delivery
- Duplicate billing or overcharge
Partial Refund (25-75%):
- Partial service delivery due to account issues
- Quality below stated standards
- Service interruption causing incomplete delivery
No Refund:
- Services delivered as promised
- Account made private during delivery
- Violation of social media platform terms
- User-initiated account changes affecting delivery
4. Refund Methods
Refunds will be issued via:
- Original payment method (preferred)
- Store credit for future services
- Bank transfer (for certain payment types)
- PayPal (if originally paid via PayPal)
Processing times vary by method:
- Credit/Debit cards: 5-10 business days
- PayPal: 3-5 business days
- Bank transfer: 7-14 business days
5. Dispute Resolution
Internal Process:
- Initial support team review
- Escalation to management if needed
- Final decision within 14 days
- Written notification of decision and reasoning
External Options:
- Dubai Department of Economic Development complaints
- UAE Consumer Protection authorities
- Commercial mediation services
6. Special Circumstances
Child Panel Refunds:
- Setup fees non-refundable after configuration begins
- Monthly subscriptions refundable on pro-rata basis
- Service credits may be offered instead of cash refunds
Bulk Orders:
- Individual service assessment for partial completion
- Proportional refunds based on delivered services
- Minimum processing time of 14 days
7. Chargebacks and Disputes
Unauthorized chargebacks may result in:
- Account suspension pending resolution
- Additional fees for chargeback processing
- Legal action for fraudulent disputes
- Blacklisting from future services
We encourage contacting us directly before initiating chargebacks.
8. Contact for Refunds
Refund requests and inquiries:
